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Privacy Policy

For KOOLOOKI, the security and protection of your personal data is considered top priority, in any capacity you communicate or cooperate with us, such as indicative and not restrictive candidates, former or active customers, users of our services, employees, suppliers or collaborating third parties.

 

This privacy policy sets out how KOOLOOKI collects and processes your personal data and informs you of your rights under Law 4624/2019 on data protection and the General Data Protection Regulation (EU) 2016 / 679.

 

Your personal data includes any information that may lead, either directly or in combination with others, to your unique identification or identification as a natural person. This category includes information such as name, VAT number, social security number, your physical and electronic addresses, your landline and mobile phone numbers, your bank information, debit, prepaid, and/or credit cards, your e-mail addresses, your rating information, your internet search history (log files, cookies, etc.), and any other information allows your unique identification according to the provisions of the General Regulation of Personal Data Protection (GDPR 2016/679) and the current Greek legislation and the decisions of the Personal Data Protection Authority (PDPA).

 

 1. Who we are

 

KOOLOOKI is a Greece-based company that produces and distributes pet care products. Our products are produced and packaged in Greece from carefully selected raw materials, based on their mildness, quality, naturality, and biodegradability. They are certified vegan by the Vegan Trading Society and are not tested on animals.

 

Address information:

Χenarchou 7

Athens 15771

Greece

Contact phone number:

+30 694 52 92 768

Contact email:

info@koolooki.eu

KOOLOOKI will always ask you for the minimum required personal data to receive our services. These include, as the case may be, name, surname, e-mail address, phone number, passport/ID details, a payment method which may include credit card details, address information for invoicing or shipping, as well as details regarding any provided service.

 

The collection of your personal data happens, almost as a rule, for the execution of a transaction between us in the capacity of you as a customer and/or as a supplier and/or as a visitor of our website.

 

KOOLOOKI keeps your personal data only for as long as required by the contractual terms of each service, in combination with the current financial, tax, and other legislation, based on the respective processing purpose and then anonymizes, or deletes them.

 

 2. Personal Data of Minors

 

In general, we do not collect or process the personal data of minors for the performance of our activities, nor do we provide information services to persons under 15 years of age. We may process the personal data of minors under the age of 15, solely, based on their participation in events organized by us, in which case we always obtain the consent of their parents in writing.

 

 3. Legal Processing Base

 

KOOLOOKI will process your information for at least one of the following legal processing purposes:

 

  1. For the signing and execution of a contract between us and the service of our contractual obligations.
  2. To necessarily comply with any legal obligation, such as fulfilling our tax and accounting obligations.
  3. To serve our legitimate business interests, as well as the legitimate interests of third parties. A legitimate interest is when we have a business or commercial reason to use your information.

But even then this use is in line with your fundamental rights, for example:

 

  • To provide you with effective service and support,
  • For the operation of video surveillance systems (CCTV) in order to protect our people and property.
  • To respond to your requests.
  • To improve the security and usability of our website.
  • To conduct business transactions with you.
  • To inform you about our services.
  • To record your complaints.

 4. Because you gave us your consent

If we have obtained your valid consent, which you have freely provided, then the lawfulness of the processing is based on that consent. Consent-based processing can be revoked at any time without prejudice to the legality of the consent-based processing before it was withdrawn or revoked by you.

 5. Transmission to third parties

 

In fulfillment of our contractual and legal obligations, your personal data may be given to various sections of KOOLOOKI. Various service providers and suppliers may also receive your personal data in order to fulfill our obligations and provide our services. These service providers and suppliers enter into contracts with KOOLOOKI, under which they undertake the task to maintain the confidentiality and protection of data in accordance with the national law on data protection and the GDPR.

 

We may transmit data about you for any of the reasons listed above or if we are required by law to do so or because you have given us your consent. All processors assigned by us for the processing of personal data on our behalf are bound by a contract to comply with the provisions of the GDPR.

 

Based on the above, the recipients of personal data may be, for example:

 

External consultants

External accountants

External specialized IT support service providers

 6. Data Transfer to Third Countries (Outside the European Economic Area)

 

We do not transmit your personal data to third countries (countries outside the European Economic Area).

 

 7. How long do we keep your data?

 

We will process and store your Personal Data for the entire duration of our business relationship and for as long as necessary to fulfill our contractual and legal obligations.

 

We will delete your data:

 

When it is no longer necessary for the purposes for which this information was collected and processed.

Upon your request or objection to the processing, provided that there are no legal grounds requiring us to retain this information.

When they are not necessary for the purposes of our compliance with legal obligations.

If the collection and processing of the data was based on your consent, after the withdrawal of the consent without prejudice to the legality of the processing based on the consent, before it was withdrawn or revoked by you.

 8. Automated decision making and profiling

 

When conducting our business, we do not use an automated decision-making process. We can process certain aspects of your data in order to start a business relationship with you.

 

 9. Use of your data for marketing purposes

 

We may process your personal information to inform you about our services and offers that may be of interest to you or your business.

 

Personal data we process for this purpose consists of information you provide to us and data we collect when you use our services. We may use your personal information to promote our services to you only if we have your consent or if we believe we have a legitimate interest in doing so.

 

You have the right to object at any time to the processing of your personal data for marketing purposes, which includes profiling.

 

 10. Your rights

 

You have the following rights regarding the personal data we hold about you:

 

Access your personal data. This allows you to e.g. receive a copy of the personal data we hold about you and verify that we process it legally. To receive the relevant copy you can contact the company at: info@koolooki.eu.

Request the correction of the personal data we hold about you. This enables you to correct any incomplete or inaccurate data we hold about you.

Request the deletion of your personal information [known as the “right to be forgotten”]. This allows you to request that we delete your personal data when there is no legitimate reason for us to continue to process it.

Object the processing of your personal data [known as the “right of objection”] when we are based on a legitimate interest but there is something special about your situation that makes you want to oppose the processing for that reason. If you object, we will no longer process your personal data unless we can prove compelling legal reasons for processing that outweigh your interests, rights and freedoms.

You also have the right to object in cases where we process your personal data for the purpose of direct marketing. This also includes profile building, as far as direct marketing is concerned.

If you object to processing for direct marketing purposes, then we will stop processing your personal data for those purposes.

Request a restriction on the processing of your personal data. This allows you to ask us to restrict the processing of your personal data, ie to use it only in certain cases, if:

it is not accurate,

ιτ has been used illegally, but you do not want to delete it,

it is no longer needed, but you want to keep it for use in potential legal claims,

You have already asked us to stop using your personal data but wait for us to confirm if we have a legitimate reason to use it.

Request a copy of your personal data in a structured, commonly used and machine-readable format to pass it on to other organizations. You also have the right to request that your personal data be transferred directly from us to other organizations you name [known as data portability right].

Withdraw the consent you have given us regarding the processing of your personal data at any time. Please note that any revocation of consent does not affect the legality of the consent-based processing before it is withdrawn or revoked by you.

To exercise any of your rights or if you have any other questions regarding our use of your personal data, you can contact the company at: info@koolooki.eu.

 11. Right to file a complaint

 

Before submitting your complaint, you must contact us, exercising your rights provided by the GDPR above. If we do not satisfy your requests, or you consider that our response is not what it should be, you have the right to file a complaint to the Personal Data Protection Authority PDPA (www.dpa.gr).

 

 12. Security of personal data

 

We at KOOLOOKI have trained and responsible staff while recognizing the importance of protecting your privacy and all your personal information. For this purpose, we have appropriate security policies and use the appropriate technical and operational tools, such as data encryption, use of firewalls, the establishment of access levels, authorized employees, staff training, and periodic audits.

 

Any partner who has access to the above information uses it to serve exclusively the above purposes. We share the information you provide to us exclusively in the ways described in this Policy.

 

 13. Cookie Policy

 

Our website accepts the use of “cookies”. These are online tools for collecting and analyzing information that is necessary for the operation of the website, see our Cookie Policy.

 

 14. Validity of Personal Data Protection Policy

 

This Policy was published by KOOLOOKI on 12/11/2022 and is subject to periodic improvement and revision.

 

Any changes to this Policy will apply to the information collected from the date the revised version is published, as well as to the existing information we hold. The use of the website after the publication of changes implies your acceptance of these changes.