Terms and Conditions

Welcome to our website! These terms and conditions govern your use of KOOLOOKI website, and by accessing this website, you agree to comply with and be bound by these terms and conditions.

 

General Information

KOOLOOKI website is a platform for the sale of dog natural care products, formulated and produced by out team. The content provided on this website is for informational use only, and we do not take any responsibility for how you use the products or any effects they may have on your dogs.

 

Product Information

All products sold on our website are from naturally derived ingredients and made with care. We have made every effort to display as accurately as possible the colors and images of our products that appear on our website. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

 

Payment

We currently use Viva Wallet as our payment service provider. When you make a purchase, the payment will be processed by the payment gateway, and we will receive the payment after the deduction of their charges.

 

Delivery

We aim to dispatch all orders within 10 days. However, in some cases, the delivery may take longer due to unexpected circumstances beyond our control. We take no liability for any delay or failure to deliver.

 

Returns and Refunds

If you are dissatisfied with the product you received, please contact us within 10 days of receiving it. We will send you instructions on how to return the product, and once we receive it, we will issue a full refund or a replacement product.

 

Disclaimer

The information provided on our website is for general informational purposes only. It is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Please consult your veterinarian before using any of our products.

 

Changes to the terms and conditions

We reserve the right to change, modify, or delete portions of these terms and conditions at any time. Updates will be effective from the time they are posted on the website.

 

Governing Law

These terms and conditions will be governed by and interpreted in accordance with the laws of are regulated by the European Union Consumer Rights Directive (2011/83/EU) and the Greek Consumer Protection Law (N. 2251/1994).

 

Contact Us

If you have any questions, concerns, or comments about these terms and conditions, please contact us by emailing at info@koolooki.com.